Social Listening: Drunk Elephant
I have always been fascinated by skin care and beauty brands. When I was younger I would always go into my moms bathroom and try all of the products she had. My love for beauty products and brands has carried into my adult life. I think it is fascinating how skincare brands can build such strong and loyal communities by putting out products that truly work. Drunk Elephant has been one of the most remarkable brands for that. I remember when this brand first appeared in stores such as Sephora and Ulta. I was drawn to this brand because of their colorful packaging and “clean beauty” promise. I started using a few of their products and I truly enjoyed the way they made me feel, and I loved what the brand was selling. It was selling confidence in transparency and self-care. However, recently I have noticed a shift on social media in how people are talking about the brand. My social media feeds went from influencers raving about Drunk Elephants products to frustrated customers. ...